Read about further information to assist you throughout the recruitment process. Read more about the application process for the 2023NSW Government Graduate Program. Copyright 2015 NSW Public Service Commission. Temporary and casual roles may be suitable for time limited working visas. Candidate documents are not kept for future jobs. 4. uses specific examples of what youve done and what youve achieved. If your application progresses through initial screening, the next stage(s) will involve capability-based assessments. optimise business outcomes, jyostna.channamadhvuni@customerservice.nsw.gov.au. About the role: The Business Improvement team at Service NSW are?currently looking customer service on behalf of the NSW Government and Physical Aptitude Test (PAT) Learn more about STEP 2 STEP 3. At this stage, you will be asked to complete two different online assessments: an individual task and a personality assessment. for a dynamic Process Improvement Coordinator to join the team. Some roles require you to be at least eighteen (18) years old. Complete and submit your application. We have varied roles in operations, service delivery, privacy, legal, administration, and risk, strategy and performance. Give yourself the best opportunity to show how you suit the job. Summary a brief introduction about you, your work experience, training and interests. Explain what attracted you to want to work for the NSW Government. Review the role description to help you think about whats involved in the job. a range of business processes identification, modelling, analysis, design and Know the law Before hiring a new employee, you need to make sure you know your rights and responsibilities. It isn't done without proper strategic planning. Cognitive ability assessments measure your potential and ability to solve work-related problems and learn new job knowledge. service check (for current NSW Government employees). make informed recruitment and selection decisions. Includes reports from 2012 to now. Search jobs. Your application will be reviewed against the requirements of the role. NSW government sidelined independent recruitment process when hiring child safety watchdog Choosing its preferred candidate, the Perottet government once again finds itself having to answer. About TAFE NSW . About the role:The Business Improvement team at Service NSW are?currently looking Those who successfully make it through the Recruitment process will be invited to undergo the UCWE. The interview process is easily your biggest opportunity in the entire process to beat your competition. Your application should include responses to the targeted questions and your resume / CV. Our agency is passionate about delivering first-class The recruitment and selection guide helps recruiters and hiring managers in the NSW Public Service to make informed hiring decisions. We provide acute and sub-acute hospital care, mental health services, community health, Aboriginal health, public health, and research. Review your previous work (paid and volunteer) and study experiences. You then need to: In case interviews you receive a scenario in advance (for example, 1 to 2 days ahead). How to request and access PSC information under the GIPA act. Consider using a recruitment process flowchart to highlight the critical stages of recruitment and communicate important information. More than 100,000 people work in or directly with NSW - Health, across 15 Local icts, NSW Health DistrAmbulance, NSW Health Pathology, Sydney . The interview will generally involve a single interview panel consisting of two or more assessors. Have relevant examples and situations that you can draw on to respond to questions. Monthly RDO, 5 weeks annual leave and free travel pass. material foroperational Role:Process Improvement Review the role description to help you understand the capability and other important things about the job. 9217 4888 or . Other assessments vary depending on the job and what is being assessed. You may also be able to attach a resume (no more than five pages) and cover letter (no more than one page) to your application as separate files. Read the question and look for key words that will help you respond. You usually have a limited time to do the task. Check the advert and role description of the role to find out more. You should prepare a succinct application demonstrating why you believe you are the best person for the role. When done well, attracting and recruiting a diverse range of people to the NSW Public Service leads to the selection of the person best suited to the role and the needs of the agency. use a real business situation such as the start-up of a new program. How you will be communicated with throughout the application and assessment process. The Department of Customer Service (DCS) is a great place to work! Applicants who are able to do this are more likely to progress through the application process. Information on all the stages of our recruitment process and what will be expected of you. They may be written or presented through video or audio format. As such, if you require any adjustments to submit your application, please get in touch with us at careers@nswcc.org.au Complete your application using the online form on. Once you have found the job you want to apply for, submit your online application through the I Work for NSW website. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. Our diverse candidates will experience a fair and merit based recruitment process and we will make any adjustments needed, both in the recruitment process and on the job. This is likely to involve: We generally use a staged assessment approach when: This means completing assessment tasks, one at a time over 1 to 2 weeks. Each subject area includes practical guidance, tools and examples to help improve the way you find, assess and select the best people. You may not proceed through every stage of the assessment process. Enter the search query name below, then click "Save". Melbourne is home to our Transdev Australasia shared services teams. The recruitment process Get prepared and read the following stages of the recruitment process: Focus Capabilities Resources The following resources from the I Work for NSW website can support you through the application process: Finding the right job Deciding to apply for a job Writing your job application Assessments All rights reserved. The main types of assessments you will be asked to do may include interviews, psychological assessments, work samples and skills tests. This is something you must have, otherwise you cannot progress. A drive to succeed and build a professional career. You then present this to assessors when you attend for interview. Because of this, recruitment agents have an important role in educating and reminding employers about their legal obligations. Fair Work Commision (FWC) held that those concerns were valid, but the dismissal was unfair as they failed to afford the employee procedural fairness. How to report serious wrongdoing in the sector. Review your previous work (paid and volunteer) and study experiences. The Leadership Academy delivers trusted leadership development programs that transform the individual and their teams to deliver benefits for the people of NSW. practice application and interview questions based on the focus capabilities Information on writing your cover letter, resume and answering targeted questions. Applying for a role in the NSW public sector might seem like a long process, but these resources are designed to help you at each stage of the process. Your browsing experience may be affected by not having the most up to date version. I was provided with the best pool of candidates I could have asked for. Our values of accountability, trust, service, and integrity drive our initiatives and culture. Tell us what you did to resolve it. let them know you have progressed through the assessments. What you need keyword (s) or job reference ID job categories you're interested in agencies you'd like to work for Personality questionnaires are useful to gauge how likely you will fit in a job or team. . Closing date: 16/03/2023 - 10:00 AM. The guide is organised around five areas that have the biggest impact to achieving successful recruitment outcomes. opportunities for improvement Click here to see what we doTheRisk, Tell us what happened because of what you did describe the impact on the customer experience. On the day, you will receive a briefing and be given the opportunity to ask questions to ensure you understand the requirements for each activity. Do you have a passion for anything and everything to do with technology? You belong in our diverse and inclusive workplace. become familiar with all aspects of the job. In individual case study exercises you receive information about a work-related scenario. listed by Staff may be required to work a minimum 3 hour shift up to 7 hours per day depending on need. We are looking for casual staff who are flexible with their working hours, able to work at any of our libraries and who can be called upon at short notice. Review the job advertisement and role description. We may ask you to complete a cognitive ability assessment or a personality questionnaire as part of the application process. Service NSW is the leader in providing The firefighter recruitment campaign takes up to five months to complete and consists of three main sections: STEP 1. Legal requirements GSE rule 16 sets out the merit principles that apply to employment decisions in the Public Service. Advise and create appealing advertising campaigns e.g. assume you have a role in a fictitious organisation, work through the documentation in your in-tray, prioritise the importance of the in-tray contents. If the referee reports are satisfactory, we may make you an offer. Closing date: 13/03/2023 - 11:59 PM. Includes information on the GSE Act, Rules and Regulations and guidelines followed by the PSC in utilising the Commissioners power. Includes a list of NSW government boards and committees, appointment standards and the Classification and Remuneration Framework. Includes data collections from the past 20 years. If you miss out on the job, we encourage you to keep looking and applying. Employment and residential checks Fitness/Psych Medical 3. Remuneration: $33.46 - $34.26 per hour plus superannuation. You will also be invited to book into a virtual assessment centre. your capabilities, knowledge and experience compared to the successful candidate. Select the 'Apply Online' button. Join the Service NSW team of talented, passionate people. Test your computer equipment before you start. and co-ordination to:1.Risk and compliance management2.Organisational strategy and business performance3.Grants administration and fraud control4.Audits and resulting actions5.Privacy, procurement and information governance6.Middle office transactional processing. 2. You usually have a limited time to do the task. Department of Customer Service. Copyright 2015 NSW Public Service Commission. If you progress to the assessment centre stage, you may be required to complete different versions of assessments for different streams, with the exception of the Hogan Personality Inventory which will only be required to complete once. You do not need to attach a resume or cover letter. Application The application is a chance for you to show how your skills, knowledge and abilities are suited to the job. Information for graduates with disability. The Strategic Workforce Planning Framework and planning cycle. For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to the Public Service Commission or its portfolio area, please go directly to the website of the relevant political party. In this stage you will be asked to provide information about your experience, interests, and education. (BPM) to ensure effective governance and best practice processes and principles The primary, legal and digital streams will complete the same activities including same individual task. If you are invited to an interview, you may be asked to upload a number of documents to your application online. Support Hiring Managers throughout the recruitment process by working closely with them to write job ads that sell the position and facility/ location to potential candidates. Coordinator Role type:Full Time Ongoing Grade:SNSW Grade 5/6 The package includes base salary ($81,475 - $93,111), plus employer's contribution to superannuation and annual leave loading. 10000+ Employees. Biographies and information on our current board members. Recruitment initiatives Allied health Medical Nursing and midwifery Oral health For students Workforce and employment Search for a job NSW Health currently employs more than 100,000 people across the public health system. successful in this role you will have: Experience in a similar role Strong communication, collaboration, and problem-solving Situational judgement tests are realistic scenarios that you might experience on the job. providing coaching to a team member for a manager role. east Your application checklist Key things to keep in mind as you work through the application process. As the purpose of recruitment is to identify the applicant best suited to the role and the needs of the Ministry of Health based on merit, not all applicants will progress through all stages. If you are the successful candidate, well done! Be aware of the work done by the agency and their priorities have a browse through their website to find out more. Organised and takes pride in your work (we love a good spreadsheet), Good team player, high energy levels, can-do attitude, A positive attitude and eagerness to learn, Strong work ethic and thrive in a results-driven environment. While many employers are aware of their obligations, some may not be. Civilian employees work in diverse roles across the various units and commands that make up the NSW Police Force. Submit your application online Online assessments Learn more about STEP 1 STEP 2. We are focused on delivering first-class customer service and digital transformation to serve the people of NSW and better the community. Late applications may not be accepted. We use all the information we collect to compare candidates and make our decision. You have gone through a rigorous process and are the person best suited to the job. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset. calibrated against core values of passion, teamwork, and accountability to Let us know you have a disability and need an adjusted or alternative assessment as we want all people to be able to perform at their best and compete with others equally. Candidates will not progress if they do not compare as well against other candidates. Includes the Capability Framework Stocktake Report and State of the Sector agency survey. You will be required to consent to a National Police Check as part of . SI.Recruitment@tafensw.edu.au For technical questions or issues, please contact the I Work for NSW Support Desk on 1800 562 679 or . Insights and analytics into the public sector workforce. Assess candidates using multiple assessments to provide a solid evidence base for your selection decision. We pride ourselves on creating opportunities for people to contribute ideas, drive change and grow their careers. To answer this type of question you should: Use the STAR method to structure your work examples by explaining the Situation, Task, Action and Result. Will the job help me to serve my community? Our recruitment processes help you to show how you are the person best suited to the job and the agency. Be the face or the voice on the frontline giving support to customers, communities and industry across NSW. ensure our focus is always on the customer. Grade: SNSW Grade 5/6 -The package includes base salary ($81,475 - $93,111), plus employer's contribution to superannuation and annual leave loading.