It seems as if I do not. Beyond those time frames, future cruise credit is issued. My results were exactly the same. The only Relaxed Luxury resorts at sea, where you can wake up in a new place every day. #9: What payments are refundable on the sailings cancelled by Celebrity Cruises? Thank you.". In addition, the below regions have additional sailings suspended: ALL SAILINGS MARCH 12, 2020 JUNE 30, 2021*, *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21,Edge 6/26/21, SOLSTICE: 9/26/21 12/19/21, 1/2/22 4/24/22, 2020/21 WINTER SEASON (SOLSTICE & ECLIPSE), ECLIPSE: 9/19/21 & 9/29/21,10/18/21 4/17/22, EQUINOX 5/2/21, 5/14/21, 5/29/21, 6/12/21, 6/26/21, 7/10/217/4/21, 7/11/21, 7/18/21, REFLECTION 7/11/21 7/30/21, 4/16/22 & 4/23/22 (Dry Dock), 8/11/21 10/10/21, ORIGINAL APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, ORIGINAL SILHOUETTE - 6/12/21 8/26/21, 9/4/21 & 9/18/21, INFINITY 7/4/21 7/26/21, 8/2/21 11/21/21, 4/15/22 11/18/22, XPLORATION 7/3/2021 9/11/2021,10/16/2021 12/25/2021, ORIGINAL INFINITY 12/1/21 and NEW 4/2/22, 11/28/22. Future cruise credit or refund policy for sailings that have been cancelled by the cruise line. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. On 1 December 2022 I booked and paid for four excursions to avoid . Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. As noted, if Celebrity cancels his trip, he almost surely will be offered a full refund. Celebrity allows FCCs to be used on both new and existing reservations, and in combination with other FCCs. If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? Waiting game for refundsit is out of my realm of influence, and Ive done all I can do. I used it for my March 29th Edge cruise that was cancelled No refund yet..but I trust that it's coming in due time. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Alternatively, if the new cruise fare is lower than the value of the FCC, the remaining funds will continue to be available on the initial FCC until the FCC expires or the balance is zero, whichever occurs first. 154. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. They arrived. Celebrity's Cruise With Confidence program allows travelers booked by January 31, 2021, to cancel their paid-in-full reservations within any of the below penalty phases, up to 48 hours prior to the scheduled start of their trip. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. A refund form can be accessed at https://cancellation.celebritycruises.com/?brand=C&program=cancel for travel agents access Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. This week, Celebrity Cruiseswhich is actually a subsidiary of Royal Caribbean Groupnixed four of its own planned trips on the Celebrity Eclipse, spokesperson for the company Susan Lomax. Works fine. The guest must provide certification of the illness from a treating physician at the time the trip was interrupted. CruiseCare provides its Penalty Waiver and Cancel For Any Reason protection (non-insurance features) from the moment the plan cost is paid in full (in addition to any required cruise deposit). I don't believe we will see that in the refund, but we can hope. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. 3&KH?x8N:;Nj:J[DX]#-|GL"\w[wc7#b6uE8z772(8\Q2`%GH ^YHoE=x|:q&z](y}f$C|[Z H6oRB.c"P|:8J4C`VW! 60 to 31 days. Pro-rated cruise fare refund for anyone who has their cruise cut short due to testing positive for COVID-19 or being suspected of having COVID-19 during the cruise. Move their 2021 sailing to 2022 to retain their current rate and promotions. The stress levels were increasing until the TA advised that all March/April travel needed to be cancelled because of UK government recommendations and thatthey were working on it. These benefits are available on reservations made by March 31, 2022 on sailings departing on or before September 30, 2022. If your cruise has been cancelled. Your refund will be calculated based on the amount paid for your original booking and for any amounts paid above the 125% Global Suspension FCC. Guests booked on SL or ML series ships may choose another ship in either series. I used the form even though I booked through a TA. Yes, your Future Cruise Credit may be used across multiple itineraries if there is a remaining balance after initial use. If your original booking was cancelled due to Global Suspension and you chose compensation in the form of 125% FCC, which was applied to a new sailing that has also been cancelled as part of Global Suspension, you may still choose to receive a refund. I also used the on-line form and for me no problems at all. SUMMIT BERMUDA/CAN/GREELAND 7/4/21 10/4/21. Is cruise/vacation cancellation protection available? <>
Guests who are diagnosed with coronavirus (COVID-19) while on the trip and seek care on board that results in medical expenses will have medical expense coverage available. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. They have offered full refunds to anyone who wants to cancel (cruise starts April 14 . I was told that each cancellationwas going to be handled manually and it could take up to three weeks to process. ^^LvVr27+x{cW=)@0@%w, 75% of total price. You may travel up to 2 years in the future and, we ask that you notify us of your new travel dates within 1 year. Go to the T&C's first to know what to expect as opposed to what you might think you are entitled to. Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us. For cruises of 4 nights or less, guests are no longer eligible for a partial refund at 30 days or less. Prior to March of 2020, Celebrity Cruises offered a Best Price Guarantee policy allowing guests to change the cruise fare price or promotion on their booking, at prevailing rates, before final payment was due. They will receive a 100 percent future cruise credit that can be used on a new booking prior to May 4, 2022. When opting for a refund you will forfeit the bonus 25% amount of your FCC. Now I'm seeing a few posts about cruises being cancelled on Celebrity cruises. Guests residing outside of North America with nonrefundable flights booked through Flights by Celebrity will need to have the terms of the ticket reviewed by the Flights by Celebrity booking office to determine if they are eligible for a refund. We talked to Celebrity on Sunday. We figure it will take a few weeks and aren't going to bug Celebrity for a while considering the world of hurt they're living in now. Options to move to the same cruise next year are available, as are full refunds. What happens if there is a difference in cruise fare between the Future Cruise Credit (FCC) issued for my cancelation and what I want to book next? Guests who cancel due to being diagnosed with coronavirus (COVID-19) after having purchased CruiseCare would be eligible for reimbursement under the plan. Where does Celebritys original Best Price Guarantee apply? Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. If my current sailing has been canceled and had used a previously issued FCC, what will be the amount of my newly issued FCC? If you prefer a refund, this request for any funds paid over-and-above . X cancelled our cruise on 13th March, received an email stating that we would be credited the charges for our drinks package upgrades on 19th. Celebrity Infinity sailings have been canceled through 2022. Multiple FCCs may be applied per guest within the same reservation. Yes, as long as the refund hasnt been processed, you can change your mind and keep the Future Cruise Credit equal to 125% of the cruise fare paid to Celebrity Cruises for your cruise. https://cancellation.celebritycruises.com/?brand=C&program=cancel. If you have any additional Casino Certificate questions, please submit them to bluechipclub@celebrity.com. Unfortunately here in the UK, we have no other option. I got a refund of every dime. If you have booked any shore excursions, beverage packages, or other pre-cruise purchases, you will receive a refund to the original form of payment. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. Please note this policy does not apply to guests booked on chartered sailings. I cancelled my trip before the 18th final payment date (right after the State department said not to cruise, but before Canada shut down all their ports until July). What if they want to cancel over fear of the coronavirus (COVID-19) spreading? I would have preferred a cheque, but customer service said that it had to go to the payment method on file. Excursion booking/cancellation. If Celebrity should change the embarkation/disembarkation ports, will guests who have booked their air travel through Flights by Celebrity be rerouted at no additional cost? Feb 13 Millie cruise out of Hong Kong - Received the 50%. 2023 Celebrity Cruises, Inc. I had the same type of incorrect date on my cruise. Your travel agent can also submit the request for you online by accessing the request form for travel agencies on www.Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. How are Non-Refundable Deposit bookings impacted by this policy update? All sailings suspended globally by Celebrity Cruises are March 12, 2020 through June 30, 2021. To Lift & Shift the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. No response or refund from Celebrity. Are Future Cruise Credits interchangeable between Royal Caribbean Groups cruise brands? Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. If I choose to keep the Future Cruise Credit and book at a later date, will I also be entitled to the onboard Celebrity Future Cruise promotion? Powered by Invision Community. Any promotional onboard credits will be forfeited. When either you or the cruise line cancel a cruise, any additional travel plans made through a third party must be cancelled independently. All sailings (excluding chartered) through September 30, 2022 are included in the Cruise with Confidence program. The Cruise with Confidence program is available to guests who submit a Cruise with Confidence cancellation request 48 hours or more prior to the date of departure. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>>
I guess they have not processed the cancellation yet! As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. If I applied an FCC issued under the Cruise With Confidence program and my newer booking has now been suspended, can I now choose a refund? For guests who opted to cancel their reservation and receive a Future Cruise Credit equal to 100% of the cruise fare they paid to Celebrity Cruises under our Cruise with Confidence" program, the same is true. I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. I just emailed my insurance carrier thinking that they would issue a refund since Celebrity cancelled the cruise. Are Cruise with Confidence Future Cruise Credits applicable to existing bookings? If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. I was just addressing those in the US downsmead, but thanks for mentioning the situation for those in the UK to anyone who may not be aware. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, same ship, itinerary type and stateroom category within 4 weeks of the original sailing date. New Royal Caribbean sailings that will require passengers and crew to be vaccinated. However.Cunard is as still as a mouse. Norwegian's website doesn't have ANY excursions listed anymore on the Puerto Plata day, so there's some bad juju going on, I guess. Captains Club sail the refunds could take 5-6 weeks and we would be receiving the email with the FCC certificate hopefully by March 27th. . After receiving my 125% Future Cruise Credit (FCC), can I choose to change to a 100% refund? You will be able to leave a comment after signing in, By To qualify for the new Cruise with Confidence policy, what is the last day to cancel? <>
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, =6F; Ni ,h~ SUMMIT BERMUDA/NE/CANADA/GREELAND 7/4/21 10/4/2, JUNE 1, 2021 JUNE 30, 2021 *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21, CELEBRITY APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, MAY 1 MAY 31, 2021 (Alaska, Caribbean, Europe, Galapagos), Celebrity Apex Transatlantic 5/1/21, Celebrity Edge 5/3/21 10/29/21, Celebrity Constellation 5/4/2021 10/23/21, CELEBRITY ECLIPSE 5/2/2021, 5/7/2021, 5/16/2021, 5/23/2021, 5/30/2021, 6/6/2021, JANUARY 1 FEBRUARY 28, 2021 AND SOUTH AMERICA (1/3/2021 4/7/2021), (excluding any previously announced suspended sailings), CELEBRITY SUMMIT 5/6/2021, 5/15/2021, 5/25/2021, 6/4/2021, MAY 12 DECEMBER 31, 2020 (including Winter 20/21 Asia, Australia/New Zealand), MARCH 14 MAY 11, 2020 & Alaska through 7/1/2020. FAQs: Cancellation Policy & How to Cancel | Celebrity Cruises FAQs Overview Home Frequently Asked Questions Cancellation Policy Cancellation Policy What is Celebrity's cruise or Cruisetour cancellation and refund policy? Who can I contact about this? R. Robert Blewitt of Laugharne, GB. I would recommend biting the bullet and calling X with your cancellation confirmation in hand. We received our credits within a week. I guess I should have asked if I had to go thru. Guests who booked flights independently need to contact the air carriers directly for available options. How Reassuring are New Cruise Cancellation Policies Really? If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise. This means that, if you cancel prior to the final payment due date, we will refund any payments we received toward the cruise fare except for any non-refundable deposits. The link works fine. Started June 21, 2021, By By submitting the request you will have cancelled your reservation effective immediately. %PDF-1.7
We canc March 11 for our April cruise. The intention being that if you felt uneasy about travelling due to COVID it wouldn't be an issue. CC Help Jenn Inside those dates, cancellation fees will apply according to the timeframes found below. Current Celebrity FCC's issued due to suspension of sailing are valid for use by April 30, 2022 for sailings beginning by September 30, 2022. It took about two weeks from the time I cancelled until I got my refund. cm$Vq7Z3I7
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bTdC4>[J5Bl=A.H9u9;e8_xVKDtuJt,sWiQ"9fVS`'kgMz6MH3e^j$#+*t!3\\65z"OJ>$bP9\-b#+RS)s~mWogLuU8RXQY=NP:7U Note - these sailings are not eligible to receive FCC option. All emails for cancellations are being now done by Supervisors & Accounting is sending out refunds or FCCs, we were advisedthey are all nowworking from home as well. I'll update when we get either. I went ahead and called her to confirm that. If you choose to cancel without opting for a Cruise with Confidence FCC, the Celebrity Passages onboard credit will be forfeited. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. Celebrity cancellation policy. Meecheee above said never, ever book a non-refundable trip . Micah Cooper and her mother LaQuinta Spears left their home in Dallas Friday for Micah's long-awaited high school graduation trip: A cruise on Royal Caribbean's Symphony of the Seas. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. One thing I will say, NEVER, EVER book a non-refundable trip! Feb 27, 2023 6:39 am EST. Under that program, inside the standard penalty dates (outlined below) refunds will be issued in the form of 100% future cruise credit. Canadian residents may visit https://www.celebritycruises.com/ca/cruise-insurance for more information on travel protection. Without TA involvement I would also be shouting at Celebrity for clarification. Celebrity Celebrity Cruises has pushed back its restart date through April 30, 2021. LauraS By requesting a Cruise with Confidence FCC, you are cancelling your reservation and waiving any right you may have had to receive any refund of the cruise fare paid, even if the sailing is later canceled by Celebrity Cruises. 100% of total price (No refund) In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. There is no personal data requested except you Name, Address, Phone Number, E-Mail, Ship / Sail Date and Reservation number. However, if a guest paid for CruiseCare and their sailing has now been canceled by Celebrity Cruises due to our suspension of operations, their CruiseCare plan cost will be refunded. What about hotel and transfers? Could anyone who has applied for and received their refunds post the sailing date and date of their FCC or cash refunds? There are detailed posts onother threads..If I find mine, I will copy and paste. endobj
Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Senior Celebrity staff I have spoken with here in NZ are either liars, have absolutely no pull with Miami whatsoever or are incompetent or a combination of all three. The cruise is still showing in our account on website when we log in. Guests booked on that sailing received an. What You Need to Know. # x27 ; m seeing a few posts about Cruises being cancelled on Celebrity Cruises has pushed back its date. Trip was interrupted to being diagnosed with coronavirus ( COVID-19 ) after having purchased would... Mine, I will say, never, ever book a non-refundable trip carrier. In a new place every day date and reservation Number the bullet and calling X with your cancellation in... Noted, if Celebrity cancels his trip, he almost surely will be a! 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