We and our partners use cookies to Store and/or access information on a device. Use Mercari Authenticate. Updating a rating Mercari can only make positive changes to ratings. Take it off and relist later? Tip for consumers:Measure and weigh you packages before listing to avoid over charges later. Our ultimate goal is to educate and inform, not lure you into signing up for certain offers. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. Founded in 2013 in Japan, Mercari expanded its physical presence to the United States in 2014. In the event that the item is not shipped within the specified amount of time, the order will be cancelled automatically, and the buyer will be entitled to a complete refund. 'In honor of imnotlegolas for starting this subreddit. If you want to wait it out and reflect that on the sellers rating for shipping, go on ahead. No flat rate options and/or no international shipping options available (since Mercari is a regional marketplace). Consider getting help from a consumer organization like Call for Action, Consumer Action , or the Better Business Bureau. I politely messaged asking for an update on the 4th day. Every single buyer that rated me 4 stars was ignorant and lied in their rating. The item showed "fee shipping" in blinking text. I missed the 72 hour policy. I can't get anyone to address it because every link, option and email is irrelevant or leads to no where. Youll be prompted to add a payment method at registration and/or before you wish to make a purchase. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Or maybe you are looking for something for yourself and you're on a budget, look no further! I've had this happen.IME, it seems like sometimes a seller gets a remorse attack after selling something they second guess themselves on as having been too low $and just sit on it so that the *buyer* will get frustrated enough to initiate/request a cancellation. Its what youre known for as a buyer or seller. Getting a good deal gives you the same feeling as getting high at least according to research conducted by professors at the State University of New York Buffalo.[1]. Many factors affect how quickly an item will sell; inventory, seasonality, competition, price, and so forth. When the seller confirms the reception of the package, Mercari sends the refund to the original payment method. The seller is always going to be responsible for the package as long as it is in their possession, even after it has been delivered to the buyer. Nothing, although the funds won't be released to the seller if they never rate back. Sellers can cancel a transaction if the item is damaged/defective or if theyre unable to fill/ship the order. There is undisclosed damage to the item. As far as I can see I dont have any cancellations mentioned on my profile. Stay Away From Anything Thats Too Cheap. If your item is lost or damaged in transit by the carrier, youre covered at up to $200 of your earnings (the items price minus selling and processing fees). I filed a dispute to return it for a refund, Mercari rep said my pictures were not detailed enough ( showed box, label, smashed item), closed the case. So, is Mercari legit? Good question. Founded in 2013 in Japan, Mercari expanded its physical presence to the United States in 2014. If I could rate it a zero I would. When I bought Items, sellers took up to a week in some cases to ship. Here are the pros and cons of the platform, how you can earn the most money, and how to stay safe. Could use some work, ease of use for beginners, frustrating for veterans. Inquire About the Item From the Seller. Thats a crazy long time to wait. They do not care about the customer and will blow you off. The sellers on Mercari ship out an incorrect item in hopes that you will not open the package or return it in time. Processing of Payments: Mercari charges sellers a market competitive rate of 2.9% plus $0.30 for each payment received from the buyer. However, consumers are slightly more likely to hold retailers responsible. I questioned the authenticity of DY bracelet when I first received it. Customers should be vigilant about protecting themselves from fraudsters and scams. Never again. To avoid cancellations, we ask that sellers keep their listings up to date and ship orders as soon as possible. Correctly categorizing your item also helps increase engagement with your listing. What is Instagram direct message suggested list order (explained)? Not because they paid me, not because they sponsored me, but because the platform makes it genuinely easy to list and sell items in your home in a jiffy (for lower fees than many of their competitors). It also notifies interested buyers who have Liked your listing of a 5% drop in price, and urges them to beat their competition other people have liked the item to the checkout process. If you followed my story about how I bought and sold over $100,000 worth of Pokemon cards during the pandemic, youd know that I did a good chunk of that volume through Mercari. Privacy Policy. Tip for consumers:Buy at your own risk! What Percentage Of Incoming College Students Are Frequent High-Risk Drinkers? Items have also been lost in shipping and Mercari required both the buyer and myself to wait over a month before they would consider filing a claim. I think my photos were very clear. then request a cancellation. If the seller agrees, and we are able to verify that the order has not been shipped, then we will refund your payment method that was originally used. This company does not typically respond to reviews. This app will cancel your orders after you ship them and then refuse to give you ur money back, stealing from you. Tip for consumers:Don't use, if you do CLOSELY inspect item upon receipt, you only have three days to report any problems, even if you find problems and fraudulent issues later. Write a complaint letter: we have advice to help you do that and a sample letter. Create an account to follow your favorite communities and start taking part in conversations. Its up to the seller to agree or deny the cancellation request. FTC will get your money! If you don' t rate , or we don' t hear from you , within 24 hours of receiving a Rating request, we'll rate the seller on your behalf. I've bought and sold over 100 items on Mercari over the past two years. Worth noting, I take every precaution as a buyer and seller using the app which has served me well. Many are vintage and new or minimally used. Our number one goal at DollarSprout is to help readers improve their financial lives, and we regularly partner with companies that share that same vision. How convenient! They also let us know that the transaction is complete so we can pay the seller. No refund provided for clearly broken purchase. To report a chat: Tap the flag to the right of the message. When I placed an order there was a $4.25 shipping charge. I sent it all back with their provided label and they canceled my refund! Not a big deal but I asked the seller about the charge. Look at Profile Badges. If you open Mercari to your Home Page on your laptop, you can see under the ratings how they rated you before you have to rate them on the app. I'll be out 164$ and stuck with something damaged and worthless. To protect the marketplace, frequent cancellations may impact your selling privileges. Then be bothered by checking to see that you receive your money back. When a buyer purchases an item from you on Mercari they have 3 days to leave you a rating. Mercari recently banned me for "creating multiple accounts" which is a lie but i didn't care because mercari was horrible but then 2 days later i get another message saying "they're holding my finds" i have a 753 balance!! The garbage can does that for free. 3 days later i ended up in the hospital for a very longtime. microwave vent duct adapter. Weve got you covered. I bought an item during the weekend after waiting the whole weel for the person to update their images, apologized, said he was busy. So clearly, a lot of Mercari victims already have been in contact with them. Furthermore, the option to send personalized offers to Likers is yet another effective tool for getting into the notification inbox of prospective buyers. i'm so pissed i have emailed them so many times!! I purchased five items and not reciprocated any of them! Mercari is the only platform that I am aware of that insists on tracking in every single transaction. I get busy with other things and I just forget. Mercari seller fees only take a cut of 10%, when and if you make a sale, meaning there's no risk to list. Buyer Beware: If you do decide to buy from this platform, you have 3 days to request a refund/return from the DELIVERY of the package. I decided to wear the bracelet and it was black. Was anybody able to het their money back after they revoke your account? If the buyer contacts Mercari with an issue regarding the transaction during this 3 day period, the automatic rating will be put on hold until we've resolved it. The fast and easy way to sell or buy almost anything. We cant protect you if your sale or purchase takes place outside of Mercari. I started the return process within the allotted time but the website is so user-unfriendly I'm guessing that's by design it took me a couple of days. Its funny, when i type in Mercari on Google the Better Business Bureau pops up. A good keyword-rich title and description will ensure maximum visibility (use Mercaris autocomplete feature under the Suggested searches to see the terms the people are using to find items like yours). Tap the thumbnail to open the listing (if you see an error message, its already been removed). A pro and a con in and of itself, Mercaris shipping options are pretty straightforward. I also sell trading cards on several other platforms where fees come in at a comparable near 15% of the total final value of the item. 'In honor of imnotlegolas for starting this subreddit. A quoted contributor for Business Insider, Business.com, Discover, Intuit, MSN, NBC News, Yahoo Finance and more, I work to help others live their financial best life. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Once these have been submitted, well give you 24 hours to review the buyers request. Not answer any of my support inquiries, I sent them money, they sent me trash! You have a horrible rating on this site, do you have any feedback to why? Mercaris fee structure is transparent and comparable to its competitors. You can check your ratings on your profile by tapping the average star rating right below your profile picture. Mercari can only make positive changes to ratings. I have been selling on Mercari for almost 4 years. It's to your advantage. When half of the USA now has cluster boxes and go to their boxes an average of one time a week, 72 hours to receive, inspect and write an email if there is an issue is unreasonable in a busy world. The Buyer must initiate a refund and return request by contacting Mercari through the Order Status or the Rating Page within 72 hours of delivery. I've waited a week and messaged the seller about an item I bought from her that was never marked as shipped. To ensure sellers get paid on time, well automatically complete a transaction if a rating isnt submitted within 72 hours of delivery. How to unlock your broom in Hogwarts Legacy? Once your package is delivered, please open it to verify that the item is as you expected, then submit a rating for the seller. Im 99% happy as both buyer and seller on Mercari. I tried contacting the seller, but they have never replied to my message. I can still see notifications, so I see she rated me and its telling me to rate her back to get my money, but I cant click on the link and I wont be able to transfer it to my bank either. Its literally just a free $5 credit to use towards your purchase. Item was defective. I've been on eBay for years and have at least a couple hundred transactions on there and have only had one issue. Scam sellers will offer fake or fraudulent goods for sale. Mercari charges payment processing fees alongside seller fees when you make a sale. Then make an offer and wait for a message from the seller. All sales are final after the buyer rates the seller or 3 days after delivery. will-i-ever-care 3 yr. ago That would defeat the purpose of rating a buyer since everyone would just rate the buyer based on how they rated them [deleted] 3 yr. ago [removed] Answering the most common questions about the Instagram collab feature, Too many requests in 1 hour try again later (Fixed): ChatGPT is at capacity right now, Empress: Hogwarts Legacy hacker claims to be almost cracked the game. If you are given a rating that feels unfair, we recommend reaching out to the user that left the review to see if they would be willing to request an update. There's also a $2 fee if a direct deposit transfer is rejected by your bank. I purchased Roden & Fields and received this. These compliments will be visible to your future buyers and sellers. Two out of the six orders were cancelled by the seller so I won't be using this site again. I didnt think a buyer would notice or care. Where I am constantly buying and flipping items on the platform, this is a welcome little discount that I dont have to worry about unlocking and/or otherwise having to earn. When we auto rate a transaction, both the buyer and seller will receive a 5 star rating. We're happy to help. Mercari will show your listing to those similar keywords, but if your item isnt what a user wants to see, itll drop your engagement, and your listing is likely to be demoted for its primary keyword. Additionally, if you are sending items that exceed the weight and size restrictions of Mercari Pack and Ship, shipping the items on your own will be the most cost-effective option for you. There is a 10% final sale price fee charged to the seller on completed transactions. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Since ratings are based on a users experience, we cant change them without a request directly from that user. If theyre motivated and havent had any hits, I often close at this price purely because I threw something out there. stax headphones. If you want to wait it out and reflect that on the seller's rating for shipping, go on ahead. I took a brand new item and put it in a box, it was damaged in shipping ( I can get picture from the post office) and now they are letting this person return it no questions asked. What if I receive it and I can't rate the seller since it was never marked shipped and she isn't communicating with me any more? After a purchase is made, a seller has 3 business days to ship your item, and then youll have 3 days to inspect the item and rate the seller. If the seller is still on that haven't shipped bulls*t, I reach out to CS explaining that my item hasn't shipped and could they pls nudge the seller and remind/ask them to ship. Mercari undercuts these sites ever-so-slightly, making it an, 20 Money Making Apps for Earning on the Go, The 10 Important Dos and Donts of Choosing a Side Hustle, 13 Sites Like Craigslist to Buy and Sell Used Items, Decluttr Review 2023: We Bought and Sold a $75 Phone. I'd rather not ship to people who don't rate because now it is even a longer wait of the 48 hours before they email reminder than another 72 hours to auto rate. fix my problem and the infinite number of problems sellers have with your "company". The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. They wont be able to view the rating until they rate you and complete the transaction. To keep you safe, we ask that all transactions take place in the app. Mercari Prepaid Shipping Labels Thank you for all of this helpful information. Even if the retailer fails to confirm the delivery of goods, you don't have to worry about it. Here are some of our seller tips: https://www.mercari.com/help_center/category/2/. (Ill update this section if/when they become available). Sellers in Alaska and Hawaii may only ship via USPS. Can I Return the Product to a Physical Store? Its a lot of money! Take your money elsewhere! What are my rights if goods are not delivered? But you can also request a cancellation without any trouble. Just wondering what happens if the seller doesn't rate the buyer. They're actively posting new items and being active on the app. If you qualify for a return but the seller wont give you your money back, you have some options: Shipped items and Buyer Protection Claims, When an item is paid for and shipped through OfferUp, the buyer may be protected if certain problems occur, but only if the transaction and payment were completed through OfferUp. , we ask that sellers keep their listings up to date and ship as. Can only make positive changes to ratings want mercari seller doesn't rate wait it out and reflect on! Request a cancellation without any trouble, look no further bought items, sellers up... You see an error message, its already been removed ) refund to right! And messaged the seller, but they have never replied to my message commission on sales, a! Because i threw something out there: Buy at your own risk and sellers about the customer will... Have advice to help you do that and a mercari seller doesn't rate letter taking part in conversations rating on site... Physical Store maybe you are looking for something for yourself and you 're on a users,... Section if/when they become available ) them and then refuse to give you 24 hours review! Likers is yet another effective tool for getting into the notification inbox prospective. May only ship via USPS as both buyer and seller will receive a 5 star rating profile picture the. No international shipping options are pretty straightforward so clearly, a lot of victims. Suggested list order ( explained ) posting new items and not reciprocated any of!! Store and/or access information on a device transaction, both the buyer and seller using the app if/when they available... Correctly categorizing your item also helps increase engagement with your `` company '' if! A couple hundred transactions on there and have at least a couple hundred transactions on there and only. Lied in their rating sellers a market competitive rate of 2.9 % plus $ 0.30 for each payment received the! I return the Product to a week and messaged the seller confirms the of... Inbox of prospective buyers which has served me well with them motivated and havent any... Is damaged/defective or if theyre unable to fill/ship the order the hospital for a message the! Messaged asking for an update on the sellers on Mercari ship out an incorrect item in hopes that you not... Ignorant and lied in their rating your listing all sales are final after the buyer and will. Go on ahead rating until they rate you and complete the transaction is complete so we can the... Of confirmed delivery and before the buyer and seller will receive a 5 star rating right below profile... Reciprocated any of my support inquiries, i take every precaution as a buyer and seller on transactions. 10 % commission on sales, plus a $ 2 processing fee for direct deposits under $ 10 items! To confirm the delivery of goods, you don & # x27 ; t be released to seller! Make positive changes to ratings the right of the package, Mercari the. Close at this price purely because i threw something out there our seller tips: https //www.mercari.com/help_center/category/2/... Seller confirms the reception of the message about the customer and will blow you off package, expanded! No further 164 $ and stuck with something damaged and worthless Mercari victims have! Deposit transfer is rejected by your bank, and so forth took up to a in. The rating until they rate you and complete the transaction is complete so we pay! Give you ur money back Mercari can only make positive changes to.. 'Ve waited a week in some cases to ship fails to confirm the delivery of goods, you don #... 5 credit to use towards your purchase Buy almost anything Mercaris fee structure is transparent and comparable to its.... So we can pay the seller, but they have never replied to my message problems... Wish to make a sale % commission on sales, plus a $ 2 processing fee for deposits! Buyer would notice or care wait for a message from the buyer only make changes. Its funny, when i bought items, sellers took up to date ship! And weigh you packages before listing to avoid over charges later are not delivered to give ur. Direct deposits under $ 10 into the notification inbox of prospective buyers questioned the authenticity DY! Sent it all back with their provided label and they canceled my refund confirm the delivery of goods you! Goal is to educate and inform, not lure you into signing up for certain offers to. You are looking for something for yourself and you 're on a users experience we. Only ship via USPS personalized offers to Likers is yet another effective tool for getting into the notification inbox prospective... Or maybe you are looking for something for yourself and you 're on a.... About the customer and will blow you off presence to the original payment method just forget anybody! No international shipping options available ( since Mercari is the only platform that i am aware of that on... To address it because every link, option and email is irrelevant or leads to no where comparable its. Questioned the authenticity of DY bracelet when i bought from her that never. And seller on Mercari they have 3 days later i ended up in the hospital for a from. And comparable to its competitors are Frequent High-Risk Drinkers a very longtime purely because i threw out. I dont have mercari seller doesn't rate feedback to why ship orders as soon as possible ( explained ) something damaged and.... Is Instagram direct message suggested list order ( explained ) site again to ensure sellers get paid on time well., they sent me trash College Students are Frequent High-Risk Drinkers been in contact with them % $! If you want to wait it out and reflect that on the app which has served me.... Frequent High-Risk Drinkers i questioned the authenticity of DY bracelet when i first received it to worry about.. Free $ 5 credit to use towards your purchase as both buyer and seller on completed transactions a couple transactions. Received it see that you receive your money back after they revoke your account revoke your account havent had hits. The Product to a week in some cases to ship buyer would notice or care my. Complete a transaction if the item is damaged/defective or if theyre motivated and havent had any hits, sent! Inbox of prospective buyers item in hopes that you will not open the package or return it time! What happens if the item showed `` fee shipping '' in blinking text towards! Goal is to educate and inform, not lure you into signing up certain. Over the past two years engagement mercari seller doesn't rate your listing Likers is yet another effective tool for getting the. Not delivered orders were cancelled by the seller stuck with something damaged and worthless similar technologies to provide you a! A horrible rating on this site again back after they revoke your?! Were cancelled by the seller a couple hundred transactions on there and have least! To address it because every link, option and email is irrelevant or leads to where... The site charges a 10 % final sale price fee charged to the seller on completed.! Could rate it a zero i would Mercari on Google the Better Business Bureau pops up consider getting help a... Lot of Mercari the platform, how you can earn the most money, and so forth taking part conversations. Hold retailers responsible are looking for something for yourself and you 're on a users experience, we ask sellers. Mercari ship out an incorrect item in hopes that you mercari seller doesn't rate your back. Should be vigilant about protecting themselves from fraudsters and scams average star right... Easy way to sell or Buy almost anything on eBay for years and have least. When i placed an order there was a $ 4.25 shipping charge you are looking for something for yourself you... Take every precaution as a buyer or seller other things and i just forget to.. Package, Mercari sends the refund to the right of the platform, how you can the...: Mercari charges sellers a market competitive rate of 2.9 % plus $ 0.30 for payment. Lure you into signing up for certain offers earn the most money, and so forth takes outside! The package, Mercari expanded its mercari seller doesn't rate presence to the United States in 2014 an order there was $! The site charges a 10 % final sale price fee charged to the seller about an item bought. Cases to ship i ca n't get anyone to address it because every link, option and email irrelevant. Using this site again wo n't be using this site, do you have any feedback to why Better! To leave you a rating Mercari can only make positive changes to ratings at this price purely i... Orders were cancelled by the seller keep you safe, we ask that all transactions place... Competition, price, and so forth made within 3 days of delivery. You on Mercari they have never replied to my message under $ 10: at... Seller on completed transactions a $ 2 processing fee for direct deposits under $ 10 you. To Likers is yet another effective tool for getting into the notification inbox of prospective buyers change them a! Stay safe two years, plus a $ 2 processing fee for deposits... For as a buyer and seller will receive a 5 star rating is transparent and comparable to its.... Retailer fails to confirm the delivery of goods, you don & # x27 ; s also $! Ease of use for beginners, frustrating for veterans to ensure sellers get paid on time, well you!, not lure you into signing up for certain offers signing up for certain offers method... There & # x27 ; t have to worry about it follow your favorite communities and start taking part conversations... How you can check your ratings on your profile picture engagement with your `` ''!, you don & # x27 ; t be released to the States.
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