The device should then flash blue then orange again signaling its ready for setup. The light ring should turn orange or amber when it is resetting. Find the IP address of your router. More specifically, they need between 1 and 2 GB of extra space to work. Launch the Alexa app. Then go to Settings > Music & Podcasts > Link New Service and select Spotify. Keep reading as we go over the reasons Alexa has trouble playing Spotify, and how to fix them. nothing worked even using a USA vpn. Step 2: Tap on the three-bar icon at the top and. Can turn them on by alexa app anf play music vy alrxa app but cant get it to work by voice with sonos, Same problem. If you have more than one speaker, make sure the names of your speakers and groups are different from each other. To verify that, open the Alexa app and go to the Devices tab. Do that with both apps. Push the Reset button using a paper clip or another small tool. I did everything I could. Step 5: Go back and tap on Enable to use for the Spotify skill. Even now in the top bar of the Spotify Community web, I can see the option "Get premium" and when I click it says to upgrade to Family Plan, see screenshots below. For that, follow these steps: Step 1: Open the Alexa app on your phone. This site uses Akismet to reduce spam. Not sure why doing it from that specific link repopulates the available services in the app. Youll need to log into your Spotify account using a web browser. This means that Alexa cant access your music and podcasts. If not, it is still worth keeping this trick up your sleeve for potential future issues. Things I tried. Once that is completed, open the Spotify app and look in the bottom right corner. If you dont have enough free space on your phone, the apps will lag and they might not work properly. Always try to use the right commands for Alexa so as not to confuse her. After that, I do login in Alexa app and enabled the Sonos skill again in Alexa app. I see both the "Premium" option on the Spotifyweb player and the "Get Premium" option on the community, I think those aren't dynamic and stay whether you are premium or not. Avoid adding punctuations, difficult titles, or acronyms in the name. If you have been billed for Spotifyin the past month it should say that you are premium. To use Spotify with Alexa, you need to link your accounts. Once you've linked your Spotify account to Alexa and set it as the default Music provider by following the steps in Section 1 above, you're ready to easily play a Spotify playlist on Alexa. Select Music and Podcasts. Once you have linked Alexa to your Spotify account you can start playing music and podcasts by using your voice. Note: You can unlink Spotify without having access to a phone or Alexa App by going to this page. To avoid the issue, you need to open the following ports: Step 1. The next time you cannot access Spotify for some reason, be sure you are logged in if this issue occurs. Select Spotify, then Link account to Alexa. And from there, you need to tap on Settings Step 3 Selecting Music & Podcasts At this point, you should notice that the Echo Dot has an orange ring around it. Spotify is the default music selection. Depending on your location, Alexa may only work with Premium Spotify accounts. In Settings, next select Music and Podcasts. If Alexa cant access Spotify again, check to see if you were accidentally logged out. To check the currently active profile, ask her, Alexa which account is this or Alexa, which profile am I using. If its a different user, say, Alexa, change user.. Open the Settings menu on your mobile phone. Lets begin! If you have already linked Spotify, click Default Services under Account Settings, and ensure Spotify is ticked as the Default Music Library, as shown below: Use the correct voice commands Alexa can be ridiculously fussy about the wording you use before she will play your Spotify playlists. Next, wait for about 10 to 30 seconds and plug it back in. !" EDIT: This was suggested to me when I called Amazon and it worked for me. Alternatively, try clearing Alexas cache and restart your mobile phone. To verify if youre logged in on both your Alexa and Spotify apps, do the following. So you need to add the correct Spotify account to the Alexa app. Tips to Troubleshoot Alexa Not Connecting to Spotify Issues, 2. Make sure everything is working again; if not, its time to move on to the next step. Click on the More section in the bottom right corner. That way, you might not have to get into the more time-consuming fixes for no good reason. So, if you ask Echo to play an artists song, the device might just tune into a radio station on Spotify which might be experiencing issues. Tap on Storage followed by Clear cache. This fix is especially good if the problem has only recently reared its head, and everything had been fine before. Its really really annoying. Heres a list of official Alexa commands that can be used for Spotify. Next, log in to Alexa with your correct details and try connecting to Spotify again. To disable shuffle, open the now playing screen on the Spotify app. YouTube Music vs Apple Music vs Spotify: Which Is the Best Music Streaming Service. I tried resetting them, checking the internet. From there you should tap on DEFAULT MUSIC SERVICES, and then tap SPOTIFY, and lastly press the DONE button. Were not here to advertise Alexa to you. You will see a number of options that you can choose from. This is what worked for me. If none of the above fixes have worked for you, the next logical step is to have a quick check of your settings. This should transfer the currently playing song to Alexa. There are cases where Alexa wont play Spotify due to the unverified login status of your Spotify account or the volume being turned down. 8 Top Smart Home Companies in the United States. Thanks for the advice. 3) I can see that my account is premium, and I can't see the last songs that I have been listeningthis morning in my Sonos Beam (I used Spotify app andconnect to the soundbar from my mobile phone). Doing a quick reset, or clearing out the caches should do the trick and get Alexa to start playing music through Spotify. Simply tap itthe icon should now turn whiteand Shuffle is now disabled. You can also do it on the web. You can reset the Echo speaker by pressing the buttons on your device or the Alexa app. So thats how to fix connectivity issues between Alexa and Spotify. Warning: Be careful when pairing your devices to ensure your accounts are correctly registered. At SmartHomePerfected our information is accurate and unbiased. Doing this isnt as tricky as it might sound. SOLVED: Go to https://alexa.amazon.com then settings > Music & Media > Spotify > Unlink your Spotify account from Alexa, then relink it. Or maybe does Alexa think that my account is not Premium? From here, everyone who intends to use it will need to set up their own account with Amazon. 11 Best Ways to Fix Alexa Not Playing Music from Amazon Music. Yep. Now I cant do either. Hold and press the Mute and Volume Down buttons for about 15 seconds. By the way, the online support works very well. If you have already linked Spotify, click Default Services under Account Settings, and ensure Spotify is ticked as the Default Music Library, as shown below: Alexa can be ridiculously fussy about the wording you use before she will play your Spotify playlists. Alexa will play from Amazon Music if you dont change the Default Music Settings to Spotify. This problem usually happens when you attempt to use Alexa and Spotify outside the United States. Perhaps your phone and/or your Echo device are not within range of the Wi-Fi router. Re-link your Spotify account 5. Many times, the issue happens due to account conflict where a user has two different Spotify accounts free and premium. I have some additional help. Mehvish is a computer engineer by degree. Amazon Music. If you have an Amazon profile for each member or Spotify account you can switch between them using Alexa. Restart Your Phone 3. To edit the name of a playlist you built yourself from within the mobile app, click on the relevant playlist, hit the three dots button in the top right of the screen and click Edit Playlist. the solution was starting from scratch rebooting Alexa and going through the whole process again. Besides playlist names, you should check the names of your Echo speakers (if you have more than one) and groups as well. Check whats the latest version of software that should be installed for the Echo device from the Amazon website. This is to prevent discrepancies between the accounts you use for the two apps. Lets go over some easy ways to fix this. You can set one or more speakers using the Alexa app, so specific devices play music within a Smart Home Group. The first step is to open the Alexa app for iOS or Android and click the More button on the bottom-right of your screen. It doesnt play ANY playlist Ive made. Follow the steps below to connect Alexa to Spotify via the Alexa app: Did it work? If not, continue to the next troubleshooting step. Then, I disabled Sonos skill in Amazon Alexa andchanged my Amazon password to force all systems to log out. Tap on About and you will find the Device software version. Tip: Setting Echo for the first time? The Big Tech Question is a joint venture between, getting Alexa to play exactly the music you want, read this excellent piece from my colleague Tim Danton. Choose the speaker(s) for a Smart Home Group. Under Services youll have the option to Link New Service. This solution may surprise you, but a few Spotify users have suggested that if shuffle was enabled the last time you listened to Spotify, it will cause problems with Echo. Press on Add File. There is a way to make it a little easier to switch Spotify accounts, but youll have to create different Amazon profiles. To do this, you need to download the desktop player if you havent done so already. Podcasts dont seem to be a part of this action thought. Try turning off Spotifys shuffle feature to help fix the problem. To do so go to Menu> Settings> Music> Your Music Choice> Manageor Unlink. Learn how to find out when an app should be updated on Android and iOS. Open the Alexa app for Android, iPhone, or iPad. We hope this helped you to get more listening enjoyment out of Alexa and Spotify. Things I've tried: Smart Home Perfected is a trading name of Origin8 Tech Limited, Company Registration 641137 / Tax Registration IE3593594BH, Smart Home Perfected 2019 - 2023. Did it work? If you want to . Thank you very much for your help. Attached a ZIP with screenshots. Another very common reason why Alexa is unable to play music from Spotify is that the users have accidentally or forgetfully logged out of their Spotify account. I sat around a good part of the morning, trying to get Alexa to play my Spotify playlist in a routine that just wasnt working. Finally, link your Spotify app to be the default music player. Update Alexa & Spotify App 4. Not only Spotify, but you can also use any music services on Alexa with a voice command. If you have never reset your Alexa before, here is how to go about it: All you need to do is push in the volume down button and the mic button for at least 30 seconds. I have an android so I was able to find the apk for version 2.2.359773 of the alexa app, downloaded it, linked to spotify no problems (using a vpn for USA), set as default for music, deleted old version, installed latest version and it was linked (VPN off, situated in Romania). Putting the word my in the command was all it took. This means that the reset has been a success and that it is ready to be set up with your phone again. It can't even work out when my 3 boys play their shit music on my Spotify account. Once disabled, select Enable To Use. Since Echo devices update automatically over Wi-Fi, you need to let it sit for a while (half an hour, maybe) and it will receive an update automatically. If you see a red light on the top of your device near the microphone button, then its muted. I have a Sonos One. This should have resolved the problem for quite a few of you. Similarly, if you own an Amazon household account, Alexa might have switched to a different user. 2. I think the issue is fairly simple and not something openly advertised. I have been tearing my hair out on this. Awesome! Disable any spotify skill enabled in the alexa app. I hope Spotify fixes this in the future. You can use the Alexa Voice command in the following format below.