gateshead council repairs

If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. If we miss an appointment and we didn't contact you, please contact us. Please ask your Neighbourhood Housing Team for details. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. :L+Ftc[Sdu|^Y^. I have got this complaint, they monitor it and see it through to the end. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council 182-184 High Street Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. about Our Customer Scrutiny Panel needs you! You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. What are the costs and charges at Watergate Court. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. My flat was repaired in time for my childs birth and I received rent refunds and compensation. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. Payslips. <> The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. However it did show that 36% of repairs were fixed when first looked at after being correctly identified. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. We would not replace all items, only the ones that are required. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. Employer Est. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. endobj VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). This makes sure that everyone is treated fairly. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk 4 0 obj The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. The panel decides which services they review based on various criteria. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . I have to tell you, this week I have had four complaints that have been going on for two years. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. <>>> The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. Our employees and contractors carrying out work will show you an identity card. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of If so, please keep reading as youre just what were looking for! If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. There's also additional service charges from 115.85 a week, this cost is eligible . We are Gateshead Council's Housing Team. You can create a free account to post activities, services and promote organisation working in Gateshead. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. We hope to reschedule these eventsat a later date. Wherever possible we will place the order immediately. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. Thank you so much. Gateshead Now is a collection of the latest news from Gateshead Council. Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. Top Jobs in Gateshead, England. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. endobj In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. We will tell you in advance when any work like this will happen. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". However, the contractor will not ask you for any money when they call. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. You have the chance to buy up to 10 additional holidays per year. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. Our business support events remain cancelled for now. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. As a tenant you are not automatically covered for any of your home contents. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. Gateshead Council aims to complete the backlog by late March next year. People really are our greatest asset at Gateshead Council, and we value every employee. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. 27,852 - 30,151 a year. Please continue to be patient, as we are experiencing a high volume of phone calls. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". Don't worry, we can still help! A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. Work to the outside of your home may not need an appointment. The report found the repair centre's ability to handle calls was deemed 'critically low'. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. Were delighted that you want to come and work with us. You should report any damage to your local housing office. Well, theres so much on offer and heres just a few of the highlights! A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. You can also include claims for loss of earnings and care costs if necessary. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. We encourage our people to think differently, do the right thing and be innovative. Some of these repairs need to be inspected before the repair can be done. Any resident with My Housing Account can access this service. While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. View details of your former and current tenancies including rent statements and repair. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. This covers things like outside painting, replacement windows and annual gas servicing. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. View my payslip. %PDF-1.5 You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. Failure to do so could give you grounds to make a council house disrepair claim against them. Gateshead Council aims to complete the backlog by late March next year. We hope to reschedule these events at a later date. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. The contractors are currently repairing seven properties a week. Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. E6 2JA. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. Gateshead Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access.

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