marta mobility customer service

The lift can only be occupied by one person at a time. If the disability continues beyond the certified time, MARTA will require a revised certification from the customers Health Care Professional. 1. Show details How it works Open the application for marta mobility and follow the instructions Easily sign the marta mobility application pdf with your finger Send filled & signed marta paratransit application or save If the applicant is not satisfied with the opinion of the MAC, formal appellate procedures may be followed. Articles not claimed by Tuesday of the following week will be turned over to MARTAs Lost and Found department located at Five (5) Points. A CCR will return the call and complete the reservation. Please be advised The completed application (both Part A & B) must be faxed to 404-848-6900, or mailed to: Mobility Service, 2424 Piedmont Road NE, Atlanta, GA 30324. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. The ADA also includes temporary eligibility for people with disabilities that prevent them from using the fixed route system for a limited period of time. This applies to an individual who, because of their disability, cannot access a bus stop or a train station to board the fixed route system and cannot access their final destination after disembarking from a fixed route bus or train. Customers must be ready to depart at their assigned Ready Time. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Upon receipt of the Breeze Card, Customers will be asked to sign a written affidavit which acknowledges the following points regarding the use of the Mobility Breeze Card: 1. Disruptive, harassing, or threatening behavior is prohibited. If a card has been confiscated due to usage by any unauthorized property. The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. If customers have a temporary disability, they may obtain MARTA Mobility eligibility for the expected duration of the disability. If customers have been charged with No-Shows that meet or exceed three (3) times the system average for No-Shows during that month, the No-Shows are deemed excessive and MARTA will send written notification of intent to suspend service. Untapped Breeze cards will lose value if not activated within this time period. MARTA Police (Emergency) 404-848-4911. Unlike our standard buses, MARTA Mobility is a shared ride, advance reservation mode of public transit. The priority set by the customer will help determine the Ready Time and the thirty (30) minute Ready Window.. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Wheelchair brakes must always be locked while on the lift. Customers who had at least six (6) valid No-Show infractions will receive written notification informing them that as of August 15th their service will be suspended for seven (7) days (August 15-21) due to excessive No-Shows. You can also call our Customer Service Center at 404-848-5000 and follow the automated prompts to 'Breeze Card Registration.'. When the customers priority is to be picked-up by a certain time, the CCR will state a Ready Time and apply the thirty (30) minute window. PROPERTY OF MARTA: This Reduced Fare/Paratransit Breeze Card is the property of MARTA, and must be presented upon use when boarding a MARTA bus or entering a MARTA rail station. Customers must wait at least twentyfour (24) hours after a reservation is made to cancel it through the automated system. Once a subscription schedule is confirmed, the Mobility Bus will arrive during the scheduled pick-up window at the same location each day as prearranged with MARTA. Eligibility conditions are assigned at the time of certification and applied each time the eligible customer calls. Customer Service Monday - Friday: 8 a.m. until 5 p.m. 404-848-5000 Email: custserv@itsmarta.com Lost & Found Located at MARTA Five Points Station (on the Forsyth Street side of station outside of the paid area). After the applicant has reviewed and verified the information, he or she must provide signed authorization for a Health Care Professional to release information. About MARTA. Requests to suspend subscription service must be made at least thirty (30) days in advance. Customers will be asked to leave a voicemail with their name and phone number. Yes, you can register your Reduced Fare Breeze Card and load it online at 5. Learn more about bikes and MARTA. Atlanta, GA 30324-3330, In Person: Customers who are not satisfied with the MAC subcommittees decision, will have an opportunity to appeal to a panel consisting of at least three (3) MARTA managers, who are independent of MARTA Mobility, who will hear and rule on the appeal. MARTA Police (Non-Emergency) 404-848-4900. Riders' Advisory Council; MARTA HOPE Program; . MARTA will transport packages that a customer can independently carry on or off the Mobility Bus in one trip. 2. Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. Lost Item Inquiry Formfor lost items. Everybody needs their own. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . The position pays very well also. Customers may also cancel via the MARTA website @ When it does expire, you'll have to provide the same documentation you originally provided as proof of your qualifications. MARTA Mobility provides ADA-complementary paratransit service to anyone unable to ride or disembark from regular MARTA transit services. Student Program (K-12) Group Discount. Partnership Program. University Program. Once on board the Mobility bus, customers should remain seated until they have arrived safely at their destination and the Mobility bus has made a complete stop. Operators may not accept tips or gratuities or act in any manner that would suggest that tipping is appropriate. MARTA Police (Emergency) 404-848-4911. Operators are not permitted to handle service animals. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. MARTA Mobility Travel Training Program is a free self-paced program where individuals learn how to travel safely and independently on MARTAs system. Riders' Advisory Council; . Mobility Operators do not provide services that exceed door-to-door assistance. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. A Mobility customer must present their MARTA Mobility Breeze Card to have the correct fare deducted from the card. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Requests to suspend subscription service until further notice will not be accepted. . Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY If you choose to download the pdf version of the Part B application please deliver it to your Provider for completion. Transfers between CobbLinc Paratransit and MARTA Mobility are free at the Cumberland Transfer Center and the MARTA Arts Center Rail Station. It may also be used to transport customers to fixed route, bus, or rail stations (feeder service). Another person may have a variable health condition; on some days fixed route use is possible and on other days, it is not. Customer Service. Name, address and telephone number If an applicants disability prevents him or her from completing the application, the application will be completed by a Mobility Service Agent over the phone and mailed to the applicant for review. Be on time for scheduled trips and be ready to board the Mobility bus when it arrives. Drinking alcoholic beverages and open alcoholic beverage containers are prohibited. Your Reduced Fare Breeze Card functions the same way as any other Breeze Card. The Code prohibits inappropriate behavior on MARTA property to include but not limited to the following: No operating or tampering with any equipment while onboard a Paratransit vehicle. The MARTA Mobility Breeze Card will allow Mobility customers to use MARTA fixed bus and rail at no charge. If the facility has a guarded gate or limited access, the customer should inform the security staff of the scheduled pick-up and return times. Atlanta, Georgia 30324-3330, Please include the following information when calling or writing: MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. MARTA Transit; Reduced Fare Office OR (Forsyth Street Side) University Program. MARTA cannot be responsible for, nor can schedules be adjusted to accommodate the administration of medication. At a Breeze Vending Machine in any MARTA rail station. 30 Alabama Street, SW Explanation of incident, suggestion or comment, Voice: 1-866-377-8642 To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. This applies to an individual who cannot independently navigate the fixed route system (board, ride or disembark from a bus or train). Overview Click hereto access the Mobility Reservation System. MARTA attained the Silver level of recognition for its sustainability efforts. Learn more. The goal: make life simpler for all our employees. Individuals with a hearing impairment may use Georgia Relay Service at 711 or TTY 1-800-255-0135. Advance cancellations are cancellations that are made one (1) to seven (7) days in advance of the day of travel. Day and time of experience This service is designed for customers who can use the fixed route system if an accessible route is available to them. PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. The ADA requires consideration of eligibility for trips that an applicant or rider makes or might make. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Five Points Lost and Found Office is temporarily closed. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Get to Know MARTA. It is the operators responsibility to ensure that mobility aids are safely secured. Present documented proof of your age (65 years or older), your disability or your status as a Medicare cardholder, Provide a valid photo ID as proof of your identity. Alternatively, the Customer may leave a voice message on the dispute line for the Superintendent of Mobility Operations at. traveltraining@itsmarta.com. Customers are responsible for providing access to gated communities or secured complexes. The Mobility Bus may arrive prior to 4:15 PM but is not considered late until after 4:45 PM. MARTA Mobility Paratransit Service is an origin to destination public transportation service for individuals with disabilities who are prevented from using MARTA's Fixed Route transportation services. PCAs travel at no cost when accompanying the eligible customer. You can also load stored value (cash) at the cost of $1 per trip. Riders' Advisory Council; . In this type of eligibility, the person can be reasonably expected to make some trips on the fixed route service. MARTA's Fixed Route services include bus and rail transit services. MARTA Mobility operates during the same days and hours as the fixed route bus and rail services. Service cannot be provided earlier, later or on days when regular MARTA service is not available. Customer Service. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY Wheelchair users must wait for operators assistance and follow instructions for entering and exiting the Mobility Bus. The maximum combined weight of all packages cannot exceed twenty-five (25) pounds. Mobility Fares; Partnership Program; University Program; Student Program (K-12) Group Discount; Parking. DEFACED/DAMAGED CARDS: Photos that are faded, numbers missing or scratched off will be considered invalid and subject to confiscation. MARTA Mobility Customer Guide - May 2019 4 Map of MARTA Mobility Service Area MARTA Mobility operates during the same days and hours when MARTA's fixed route bus and rail service is available. MARTA Customer Experience. For more information, please call Customer Service at (770) 427-4444. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Customer Name (first and last) or Customer Identification Number. Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. . Visit our MARTA Mobility page to see the qualifications for this service. We offer Reduced Fare Breeze Cards to eligible senior citizens, people with disabilities and Medicare cardholders. Visitors with Disabilities: Visitors to MARTAs service area who are certified with another Paratransit or similar service will be given presumptive eligibility and able to ride MARTA Mobility for up to twenty-one (21) days each year without requiring certification by MARTA. MARTA Mobility Breeze Cards are not transferable. . Visit our MARTA Mobility page to see the qualifications for this service. Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. Door-to-Door service is available to customers who require such assistance. If you require the wheelchair lift to board the Mobility Bus, please stand clear until it is fully deployed to the ground. Indicate a travel Companion or an authorized Personal Care Attendant (PCA) when applicable. In an effort to support the Federal Transit Administrations (FTA) goal to increase their outreach to consumers having difficulty accessing public transportation, MARTA has listed FTA toll free numbers for customers, community advocates for individuals to call with concerns regarding public transit accessibility. If the visitors disability is apparent, this documentation is not required. Customers will be sent a letter of eligibility determination in writing, or alternative formats if requested. LOST OR STOLEN CARDS: Reduced Fare and Paratransit Breeze cards are issued free. Customers who are travelling to or from large, multiple unit apartment or office complexes must meet the Mobility Bus at the curb closest to their address. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. 2424 Piedmont Road, NE MARTA Police (Emergency) 404-848-4911. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Alternative format requests may also be made during the application process. The application allows for the following online: The Ready Time is the earliest time in which a vehicle may arrive at the customers location. For this reason, different types of eligibility that have developed in the transit industry, including: (Across from Lindbergh Center station) To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. Subscription service is not required by ADA and the total number of subscription trips reserved may not exceed 50% of the space available on the system at any time period. Failure to follow the Code may result in immediate expulsion from MARTA property, suspension from the use of transit property and services, and loss of unused fare media that expires during suspension. Using tobacco or electronic cigarettes or vaporizers is prohibited. Part B of the application must be completed by a licensed rehabilitation or medical professional affiliated with an accredited service center working with disabilities. Mobility Fares. Personal Care Attendants (PCAs): A maximum of (two) 2 children under the height of 46" may accompany a MARTA Mobility customer free of charge. MARTA Mobility. Customers can load their MARTA Mobility Breeze Cards in the following ways: 1. Atlanta, Georgia 30324-3330. Standard MARTA Mobility fare is $4, and customers can only board our Mobility buses if they have sufficient fare. illness that prevents the customer from calling, an extended medical appointment that does not provide an opportunity to cancel in a timely manner, customers mobility aid fails, etc.). Customer Care Representatives (CCRs) are available to take customer reservations up to seven (7) days in advance. Scooters are often unstable on lift equipment. Simply tap your card on the Breeze target wherever your riding. The assigned Mobility Bus is scheduled to arrive during this time. It is the customer's responsibility to notify the CCR of security procedures; including gate codes when the reservation is made and to arrange quick access for the Mobility Bus. Small strollers or carts must be securely held and not block aisles or passageways. APPLICABILITY OF REDUCED FARE: The elderly/disabled Medicare reduced fare is applicable to all fixed route services, except E-bus and Paratransit services. MARTA Mobility Operators are expected to obey the same rules as our customers. MARTA Customer Experience. Reservations can be made by calling Paratransit Reservations at (770) 427-2222. Should an application be denied, the applicant has the right to appeal. Customer Service. Partnership Program. Customers with expired passes or insufficient funds on their MARTA Mobility Breeze Cards will not be allowed to ride unless they pay cash for their trip. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, Title The buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta. 404-848-5826. When does my Reduced Fare Breeze Card expire? Reservation or MARTA Mobility Agents name, if concerning a telephone conversation For the safety and comfort of the operator and other customers, service animals are required to be completely under the control of their handlers at all times and absolutely non-aggressive. At the expiration of the eligibility certification, customers are required to re-certify for Mobility service. You must complete Part A and the Part B must be completed by a licensed rehabilitation or healthcare provider who is familiar with your diagnosis. All future replacements are $5. Customers have ten (10) days from the postmark date of any written notification to dispute any no-show infractions. It's part of making MARTA a transit system everyone can use. Customers will receive presumptive eligibility to ride MARTA Mobility if the completed application is not processed within twenty-one (21) calendar days. MARTA Mobility riders with authorization from a medical professional are allowed to ride with a designated personal care attendant at no additional charge. It is the customers responsibility to maintain a valid MARTA Breeze Card and to reapply for service prior to ones eligibility expiration date. 3. We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. If trips include transfers to another transit system, MARTA Mobility customers must reserve trips directly with that system and pay the required fare for both MARTA and the other system. Customer Service. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. A card will be unconditionally confiscated if it is found in the possession of an unauthorized third party. MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. MARTA will acknowledge the receipt of a request to appeal a suspension within two (2) business days. Replacement cards may be obtained by visiting one (1) of the MARTA Reduced Fare Offices: MARTA Headquarters The Five Points Rail Station 2424 Piedmont Road, NE Note:You can check the expiration date of your card at a Breeze Vending Machine, or make note of the cards expiration date, which appears each time you tap your card at the rail station fare gate, at the bus fare box and at the Breeze Vending Machine. 2424 Piedmont Road, NE . A MARTA Mobility Service Agent will explain the service and/or mail an application. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. In accordance with the ADA regulations, MARTA reserves the right to negotiate trip requests up to one (1) hour before or one hour after a customers requested time.

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